Managed IT & Security for Government
Trust, privacy, and continuity for cities, counties, agencies, and special districts—delivered with predictable cost.
What keeps government leaders up at night
- Ransomware and business email compromise impacting essential services
- Public-records retention, eDiscovery, and chain-of-custody gaps
- Identity sprawl across departments, contractors, and seasonal staff
- Vendor sprawl across CAD/RMS, permitting, finance, and collaboration tools
- Audit findings, insurance questionnaires, and budget predictability
Outcomes TorchLight delivers
- Compliance-ready controls, policies, and evidence for audits
- Hardened identity, secure collaboration, and tested recovery
- Service uptime targets aligned to department operations
- Vendor coordination and single-point accountability
- Quarterly Business Reviews with health scorecards and next steps
Stability Managed IT Packages for Government
Start with the essentials and scale security and governance as complexity grows.
Stability Essential
Foundation controls and monitoring to stabilize day-to-day operations and protect citizen data.
• Managed AV/EDR & automated patching
• 24/7/365 Network Operations Center (human-led)
• Optional Reliance Backups for M365 & endpoints
Stability Professional
Add white-glove user support and a governance rhythm that aligns IT metrics with leadership and audit oversight.
• Everything in Stability Essential
• TorchLight Help Desk (email, phone, agent)
• Quarterly Business Reviews & monthly health reports
• Optional backups for SharePoint, servers, & more
Stability Ultimate
Full-spectrum IT + security with active response, designed for higher-risk departments and multi-site operations.
• Everything in Stability Professional
• 24/7/365 Security Operations Center (SOC)
• Real-time active response & incident management
• Threat intelligence & attacker infrastructure tracking
• Microsoft 365 hardening & identity governance
Design & Build for Government
Identity & access, mobile device management, secure messaging, network segmentation, site moves, private cloud, and disaster-recovery testing—delivered with a security-first approach.
Governance & Resilience — What’s Included
Compliance readiness: policies, risk assessments, BAAs where required, and evidence aligned to common public-sector controls (e.g., CJIS expectations for law enforcement records, IRS Pub 1075 data-handling guidance, statewide IT standards).
Operational resilience: maintenance windows aligned to department schedules; change management and test plans for critical systems.
Vendor oversight: coordinated escalation with application vendors; due-diligence evidence for committees and boards.
Cyber-insurance support: control implementation plans and attestations to stabilize renewals.
Leadership visibility: QBRs and scorecards translating IT risk to service impact and next actions.
Identity & access controls: MFA, SSO, conditional access, least privilege, and privileged account vaulting with approvals and logging.
Endpoint & server protection: managed AV/EDR, patching, and configuration baselines with 24/7 response.
Backups & recovery: Reliance Backups for endpoints, servers, and M365 with tested restores and reporting.
Secure collaboration: hardened M365 tenants, secure file sharing, mobile device management, and guidance for GCC/GCC High adoption pathways.
Incident response: named handlers, rapid containment, forensic coordination, and post-incident reporting.
| 24/7/365 Network Monitoring | Antivirus/EDR | Patching | Help Desk | QBRs & Leadership Reporting | M365 Hardening & Support | 24/7/365 SOC | Threat Intelligence | Active Incident Response | Reliance Backups | Records Retention & eDiscovery (integration) | |
| Stability Essential | √ | √ | √ | + | + | + | + | + | + | ||
| Stability Professional | √ | √ | √ | √ | √ | + | + | + | |||
| Stability Ultimate | √ | √ | √ | √ | √ | √ | √ | √ | √ | + | + |
Table-stakes IT for Every Agency
AV/EDR, patching, backups, identity, secure collaboration—these are the minimums. We implement them consistently, prove they work, and align changes to council meetings, court calendars, and department schedules.
Antivirus/EDR
Continuous detection and response with automatic quarantine and remediation—kept lightweight for field and office devices.
Patching
After-hours OS and app updates to close vulnerabilities without disrupting council sessions or public counters.
Reliance Backups
DR-rated protection for endpoints, servers, and cloud data (M365 email/SharePoint) with periodic test restores and reports.
Microsoft 365 Hardening
Identity governance (MFA/SSO/conditional access), least privilege, secure sharing, and records retention integrations—administered in one pane of glass.
Why TorchLight for Government?
Because you need a partner that understands public-sector workflows, coordinates vendors without drama, and reports to leadership and auditors with clarity. We deliver trust, security, and stability—so your teams can deliver essential services.
The Way Forward – TorchLight Blog
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Strategic Guidance – Getting The Most From Your Pen Test Report
It’s Q4 and pen test reports are piling up. Most companies scan for critical findings, patch them, and move on. But those medium and low-risk findings everyone ignores? They’re revealing where your security posture is quietly deteriorating. Gary Blosser, our vCISO and Principal Security Architect, shows you how to extract real value from every section…
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Docusign Phishing Attacks Security Bulletin
The TorchLight Security Operations Center has seen a massive increase in fake Docusign phishing emails since Monday of this week. While these threat vectors has been in use since early 2024, the massive rise in attacks this week is real. At this point, consider all Docusign emails to be hostile and must be carefully reviewed…
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The Palo Alto Paradox: Why Even Security Giants Fall Through Integration Gaps
Recently, Palo Alto Networks fell victim to a cyber-attack. Attackers used compromised OAuth tokens to breach 700+ organizations through a third-party marketing tool integration. If a security giant like Palo Alto can fall through integration cracks, what does that say about your exposure?