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What does TorchLight do?
TorchLight enables businesses to thrive by turning IT and cybersecurity into a business enabler. We provide Managed IT, Managed Security, and strategic consulting services that ensure your systems stay reliable, compliant, and resilient. Our mission is to help you protect what matters most while building long-term stability and growth.
What industries does TorchLight specialize in?
We specialize in serving regulated and high-trust industries including credit unions, banks, family offices, financial services, healthcare, manufacturing, and small business. Our team understands the unique compliance, cybersecurity, and operational demands of each sector.
What is included in TorchLight’s Managed IT Services?
TorchLight’s Secured & Managed IT program delivers an all-inclusive approach to IT management, combining proactive monitoring, maintenance, help desk support, and cybersecurity into one seamless operation. From day-to-day support to long-term technology strategy, everything is designed to keep your systems secure, stable, and performing at their best without the complexity of tiered plans.
What makes TorchLight different from other IT providers?
TorchLight combines enterprise-grade cybersecurity with practical IT management. We align technology with your business goals through stability, transparency, and measurable outcomes, building long-term partnerships that help your organization thrive.
What results do TorchLight clients typically see?
Our clients achieve a 100% prevention rate for cyber-attacks under comprehensive security management and reduce cyber insurance costs by 20-45% on average. Executive teams reduce time spent on IT issues by up to 75%, freeing them to focus on strategic growth initiatives instead of firefighting technology problems.
How does TorchLight help with cybersecurity?
We provide Managed Security Services (MSSP) including 24/7 threat monitoring, endpoint protection, SIEM, MDR/XDR, phishing defense, and compliance reporting. Our approach blends proactive detection with human expertise to stop attacks before they cause damage.
What is a vCISO or vCIO service?
A vCISO (Virtual Chief Information Security Officer) focuses on your cybersecurity strategy, risk management, and regulatory compliance. A vCIO (Virtual Chief Information Officer) aligns your IT roadmap with business objectives. TorchLight offers both, giving you executive-level technology leadership without the full-time cost.
How does TorchLight support Microsoft 365 and Azure?
TorchLight helps you maximize your Microsoft investment through migration, management, security, and optimization of Microsoft 365 and Azure environments. From secure identity and access controls to productivity automation, we ensure your cloud environment works for you, not against you.
How much do Managed IT and Security Services cost?
Pricing depends on your organization’s size, systems, and required coverage. Most clients start around $100-$200 per user per month for Managed IT and Security Services combined. TorchLight offers tailored packages for organizations of all sizes, with clear and predictable monthly pricing.
How does TorchLight ensure compliance for financial institutions and healthcare organizations?
TorchLight helps clients maintain compliance with GLBA, NCUA, FTC Safeguards, HIPAA, PCI-DSS, and ISO/NIST frameworks. We conduct audits, assessments, and continuous monitoring to keep you compliant year-round, not just at exam time.
Can TorchLight work with our existing IT team?
Yes. We often act as a co-managed IT partner, complementing your internal staff with cybersecurity expertise, automation, and strategy. You keep control, and we add the horsepower and visibility to help your team succeed.
What if we already have an IT provider?
Many of our clients came to us while still under contract with another provider after experiencing a data breach, losing cyber insurance coverage, or realizing their IT provider couldn’t demonstrate what they were actually doing to protect them. If your current provider can’t demonstrate what’s being monitored, how threats are being prevented, or provide evidence of your security posture, let’s talk. We can assess your current setup, identify the gaps, and help you plan your transition when the time is right.
Where is TorchLight located, and who do you serve?
TorchLight is headquartered in Spokane, Washington, serving clients across the United States. We work remotely and onsite, supporting multi-location organizations and distributed teams.
How do we get started with TorchLight?
You can request a meeting or book directly using our online scheduling link. We’ll start with a discovery call to understand your goals, evaluate your current IT environment, and provide a clear roadmap for improvement.
What happens after onboarding?
Once onboarding is complete, your systems are monitored 24/7. You’ll receive regular reports, quarterly business reviews, and continuous alignment to your business priorities. Our goal is to keep your environment stable, secure, and predictable so you can focus on what matters most.
Does TorchLight offer cybersecurity insurance or risk transfer solutions?
Yes. TorchLight partners with cyber insurance and risk transfer providers to offer Cyber Warranty programs. These help you reduce insurance premiums, close security gaps, and ensure coverage in the event of an incident.
