Frequently Asked Questions About TorchLight IT & Cybersecurity
TorchLight is a Secured & Managed IT provider serving regulated and high-trust industries across the United States. Below are plain answers about our services, security operations, compliance support, AI, pricing, and how to get started. Click any question to expand.
Serving credit unions, banks, RIAs, family offices, healthcare, and manufacturing nationwide
Who We Are and Who We Serve
What does TorchLight do?
TorchLight enables businesses to thrive by turning IT and cybersecurity into a business enabler. We provide Managed IT, Managed Security, and strategic consulting services that ensure your systems stay reliable, compliant, and resilient.
Learn more: Explore All TorchLight Services →
What industries does TorchLight specialize in?
We specialize in serving regulated and high-trust industries including credit unions, banks, family offices, financial services, healthcare, manufacturing, and small business.
What makes TorchLight different from other IT providers?
TorchLight combines enterprise-grade cybersecurity with practical IT management. We align technology with your business goals through stability, transparency, and measurable outcomes.
What results do TorchLight clients typically see?
Our clients achieve a 100% prevention rate for cyber-attacks under comprehensive security management and reduce cyber insurance costs by 20-45% on average.
Learn more: Cyber Warranty & Gap Coverage →
Where is TorchLight located, and who do you serve?
TorchLight is headquartered in Spokane, Washington, serving clients across the United States. We work remotely and onsite, supporting multi-location organizations and distributed teams.
Managed IT, Cybersecurity, and Incident Response
What services does TorchLight provide?
TorchLight provides Managed IT Services, 24/7 Managed Security Services, Co-Managed IT & Security, EDR, ITDR, and DMARC protection, penetration testing, professional consulting and advisory, vCISO and vCIO leadership, audits, assessments, and compliance, Microsoft 365 and Azure modern workplace services, professional IT project services, AI and workflow automation, AI governance, and Cyber Warranty gap coverage.
Learn more: Explore All TorchLight Services →
What is included in TorchLight’s Managed IT Services?
TorchLight’s Secured & Managed IT program delivers an all-inclusive approach to IT management, combining proactive monitoring, maintenance, help desk support, and cybersecurity into one seamless operation.
Learn more: Managed IT Services →
How does TorchLight help with cybersecurity?
We provide Managed Security Services (MSSP) including 24/7 threat monitoring, endpoint protection, SIEM, MDR/XDR, phishing defense, and compliance reporting.
Learn more: Managed Security Services →
What is MDR, and do we need it if we already have antivirus?
MDR (Managed Detection and Response) pairs detection technology with a live security team that investigates and contains threats around the clock. Traditional antivirus only blocks known malware on a device. Modern attacks use stolen credentials, legitimate admin tools, and cloud accounts, which antivirus never sees. MDR watches for that behavior across endpoints, identities, and Microsoft 365, and responds before an intrusion becomes a breach.
Learn more: EDR, ITDR & DMARC Services →
How fast does TorchLight respond to a security incident?
TorchLight’s Security Operations Center monitors client environments 24/7/365 with a 30-minute first response commitment for critical incidents. Every response follows a defined path of validation, containment, remediation, and executive reporting, so you always know what happened and what we did about it.
Learn more: Managed Security Services →
What should we do if we suspect a cyber incident right now?
Call us at 833-761-0695. Isolate affected machines from the network, but do not power them off, since memory can hold evidence responders need. Do not communicate with attackers or pay a ransom before speaking with an incident response professional, your insurer, and counsel. TorchLight delivers 24/7 monitoring, detection, and incident response and can help you contain the incident, investigate what happened, and meet your notification obligations.
Learn more: 24/7 Detection & Response →
Does TorchLight offer penetration testing?
Yes. TorchLight provides penetration testing that simulates real-world attacks against your network, applications, and people. Results arrive as a prioritized, plain-language report you can hand to your board, examiner, or insurer, along with a remediation plan to close what we find.
Learn more: Penetration Testing →
Does TorchLight provide security awareness training and phishing testing?
Yes. Phishing defense and employee security awareness are part of our managed security programs. We combine ongoing training with simulated phishing campaigns and report the results, so you can show measurable improvement to auditors, examiners, and insurers.
Learn more: Managed Security Services →
What is a vCISO or vCIO service?
A vCISO (Virtual Chief Information Security Officer) focuses on your cybersecurity strategy, risk management, and regulatory compliance. A vCIO (Virtual Chief Information Officer) aligns your IT roadmap with business objectives.
Learn more: vCISO & vCIO Consulting →
How does TorchLight support Microsoft 365 and Azure?
TorchLight helps you maximize your Microsoft investment through migration, management, security, and optimization of Microsoft 365 and Azure environments.
Learn more: Microsoft 365 & Azure Services →
AI Adoption, Copilot, and AI Governance
Can TorchLight help us adopt AI safely?
Yes. TorchLight offers AI and workflow automation plus AI governance services built for organizations where regulators are watching. We help you find where AI genuinely saves time, deploy it with human-in-the-loop guardrails, and stand up an AI governance program covering acceptable use, data protection, and oversight, so AI adoption becomes an advantage instead of a compliance finding.
Learn more: AI Governance →
Is Microsoft Copilot safe to roll out in a regulated organization?
It can be, with preparation. Copilot surfaces anything a user already has permission to access, so years of quiet permission sprawl across SharePoint and OneDrive can become visible overnight. TorchLight prepares your Microsoft 365 environment first, including permissions cleanup, sensitivity labels, Purview data loss prevention, and conditional access, then enables Copilot deliberately so you get the productivity without exposing data you did not know was reachable.
Learn more: AI & Workflow Automation →
Compliance, Regulations, and Cyber Insurance
How does TorchLight ensure compliance for financial institutions and healthcare organizations?
TorchLight helps clients maintain compliance with GLBA, NCUA, FTC Safeguards, HIPAA, PCI-DSS, and ISO/NIST frameworks. We conduct audits, assessments, and continuous monitoring to keep you compliant year-round.
Learn more: Audits, Assessments & Compliance →
How does TorchLight help investment advisers meet the SEC’s amended Regulation S-P requirements?
The amended Regulation S-P, now in effect for advisers of every size, requires a written incident response program, customer notification within 30 days of a qualifying breach, and documented oversight of vendors that handle customer information, including 72-hour breach notification from those vendors. TorchLight builds and stress-tests incident response programs against SEC expectations, documents vendor oversight, and produces the evidence examiners ask to see.
Learn more: vCISO & vCIO Consulting →
Does TorchLight offer cybersecurity insurance or risk transfer solutions?
Yes. TorchLight partners with cyber insurance and risk transfer providers to offer Cyber Warranty programs. These help you reduce insurance premiums, close security gaps, and ensure coverage in the event of an incident.
Learn more: Cyber Warranty & Gap Coverage →
Pricing, Onboarding, and Working With TorchLight
How much do Managed IT and Security Services cost?
Most clients start around $100-$200 per user per month for Managed IT and Security Services combined. TorchLight offers tailored packages for organizations of all sizes, with clear and predictable monthly pricing.
Learn more: Managed IT Services →
Can TorchLight work with our existing IT team?
Yes. We often act as a co-managed IT partner, complementing your internal staff with cybersecurity expertise, automation, and strategy.
Learn more: Co-Managed IT & Security →
What if we already have an IT provider?
Many of our clients came to us while still under contract with another provider after experiencing a data breach, losing cyber insurance coverage, or realizing their IT provider couldn’t demonstrate what they were actually doing to protect them. If your current provider can’t demonstrate what’s being monitored, how threats are being prevented, or provide evidence of your security posture, let’s talk. We can assess your current setup, identify the gaps, and help you plan your transition when the time is right.
Learn more: Audits, Assessments & Compliance →
How long does it take to switch IT providers?
Most transitions follow a phased onboarding: discovery and documentation, a security baseline, then a planned cutover of monitoring, help desk, and management with minimal disruption to your team. We schedule the timeline around your current contract dates and business calendar, and assessment and roadmap work can begin before your existing agreement ends.
Learn more: Managed IT Services →
How do we get started with TorchLight?
You can request a meeting or book directly using our online scheduling link. We’ll start with a discovery call to understand your goals, evaluate your current IT environment, and provide a clear roadmap for improvement.
What happens after onboarding?
Once onboarding is complete, your systems are monitored 24/7. You’ll receive regular reports, quarterly business reviews, and continuous alignment to your business priorities.
Learn more: Managed IT Services →