Managed IT Services
For Peace of Mind

Fractional and comprehensive IT Services and Support for your business

TorchLight’s Secured and Managed IT solution provides a comprehensive troubleshooting Help Desk with industry leading IT standards for antivirus, patching and back ups. With a 24/7/365 active human monitored Network Operations Center to supplement our Help Desk, we have a full view of your network and endpoints to ensure healthy systems and to detect system issues before they cause downtime.

TorchLight creates IT outcomes that allow your team to focus on core objectives, while creating a deeper and wider bench than would otherwise be possible by using a fractional model for IT service delivery. With a simple and predictable monthly per user fee, you can scale your business with ease while maintaining end user productivity.

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Our Managed IT Service Packages

Holistic IT Services to Design, Build and Manage Business Outcomes

Stability Essential

Simple Perfect for companies with a small IT footprint but want sophisticated Anti-Virus and Patching with 24/7/365 monitoring on workstations and servers.

• Managed A/V and Patching to ensure security first profile for all workstations and servers

• 24/7/365 Network Operations Center with active human monitoring

• Optional back up for workstations, cloud and Office 365 Email, Sharepoint resources

Stability Professional

Ideal for the larger enterprise customers and entities with regulatory and policy requirements.

• Stability Essential +

• Access to the TorchLight Help Desk for user support by email, phone and workstation agent

• Quarterly Business Reviews with monthly reporting

•Optional back up for workstations, cloud and Office 365 Email, Sharepoint and more!

Stability Ultimate

360 degree IT coverage with 24/7/365 Security and Networking monitoring, with access to the Help Desk for end user support.

• Stability Professional +

• 24/7/365 Security Operations Center with active human monitoring

• Real Time Active Response and Incident
Management

• Threat intelligence that exposes the
cyberattacker and their online infrastructure

• M365 Support

Design & Build Services

From small implementations to large scale projects and migrations, we are committed to developing and implementing solutions with a ‘security first’ approach.

Specialized and experienced engineers and project managers for the implementation of highly complex projects.

We can assist If your organization is looking to upgrade your infrastructure, consolidate an acquisition or relocate your business.

	24/7/365 Network Monitoring	Antivirus	Patching	Help Desk	Quarterly Business Review	M365 Support	24/7/365 Security Monitoring	Threat Intelligence	Active Incident Response	Reliance Back Ups
Essential	√	√	√			+	+	+	+	+
Professional	√	√	√	√	√	+				+
Ultimate	√	√	√	√	√	√	√	√	√	+

Tablestake IT Services

At a minimum, every business must have antivirus, patching, back ups and access to digital productivity applications to ensure cybersecurity and on-going business continuity. These services form the tablestakes of our Stability IT Services.

Antivirus

TorchLight’s Antivirus aggregates tens of millions of endpoints over the last 17 years to deliver a low profile, zero friction user experience.

Real time monitoring prevents malware and implements automatic quarantine and remediation with minimal user intervention.

Patching

TorchLight provides a proactive, but thorough patching process for both operating system patches and application patches.

By applying approved patches in user off hours, we create a consistently configured environment that is secure against known vulnerabilities.

Reliance Back Ups

Our disaster recovery rated back ups ensure critical business data is always available for workstations, cloud and on-premise servers.

Reliance Back Ups can provide back up coverage for M365 Email, Sharepoint, Azure and other cloud data.

M365 Licensing and Support

TorchLight simplifies M365 Security, Email, Sharepoint and Azure management by unifying your cloud operations in one pane of glass.

As a Gold Certified Microsoft Partner, we have exclusive access to resources and training.

Why TorchLight?

At TorchLight, our “why” is simple: we exist to serve our customers and protect them from the relentless threat of hackers. This mission drives everything we do, setting us apart in the Secured and Managed IT landscape.

We foster a culture of candor, transparency, service, proactive communication and a growth mindset, all aimed at supporting our clients’ needs. We seek trusted partnerships with organizations that share our values, prioritizing open dialogue and a win/win mindset.

Together, we ensure that IT security goals are not only met but exceeded, safeguarding business continuity every day. Our people are our greatest asset, unified by our mission to secure and serve our customers and frustrate the hackers.

The Way Forward – TorchLight Blog

Why Advanced Cybersecurity Tools Still Fail – And What to Do Instead

It seems like every week another well-known company falls victim to a cyberattack—even those armed with the latest, most expensive cybersecurity tools. So why do breaches keep happening? After 15 years of breach investigations, one pattern is clear: most organizations lack a holistic approach to security. Tools are important, but without layered defenses—spanning prevention, detection,…
Why We Partnered with Drip7 Security Awareness Training to Tackle the Real Cybersecurity Risk: People

TorchLight has partnered with Drip7 to strengthen human-focused cybersecurity training. Learn how this microlearning platform helps reduce human error, improve security awareness, and support a holistic cybersecurity strategy for your business.
20 Ways GenAI Will Reshape Cybersecurity and What It Means for Your Business

Generative AI is reshaping cybersecurity and changing the way businesses operate. In a recent Forbes Technology Council feature, TorchLight CEO Nolan Garrett shared how AI is improving threat detection and response while also introducing new risks, from deepfakes to automated reconnaissance. This post also looks at how AI is transforming industries beyond security, accelerating the…

Managed IT ServicesFor Peace of Mind