Managed IT Services
For Peace of Mind
Fractional and comprehensive IT Services and Support for your business
Our Managed IT Service Packages
Holistic IT Services to Design, Build and Manage Business Outcomes
Stability Essential
Simple Perfect for companies with a small IT footprint but want sophisticated Anti-Virus and Patching with 24/7/365 monitoring on workstations and servers.
• Managed A/V and Patching to ensure security first profile for all workstations and servers
• 24/7/365 Network Operations Center with active human monitoring
• Optional back up for workstations, cloud and Office 365 Email, Sharepoint resources
Stability Professional
Ideal for the larger enterprise customers and entities with regulatory and policy requirements.
• Stability Essential +
• Access to the TorchLight Help Desk for user support by email, phone and workstation agent
• Quarterly Business Reviews with monthly reporting
•Optional back up for workstations, cloud and Office 365 Email, Sharepoint and more!
Stability Ultimate
360 degree IT coverage with 24/7/365 Security and Networking monitoring, with access to the Help Desk for end user support.
• Stability Professional +
• 24/7/365 Security Operations Center with active human monitoring
• Real Time Active Response and Incident
Management
• Threat intelligence that exposes the
cyberattacker and their online infrastructure
• M365 Support
Design & Build Services
From small implementations to large scale projects and migrations, we are committed to developing and implementing solutions with a ‘security first’ approach.
Specialized and experienced engineers and project managers for the implementation of highly complex projects.
We can assist If your organization is looking to upgrade your infrastructure, consolidate an acquisition or relocate your business.
| 24/7/365 Network Monitoring | Antivirus | Patching | Help Desk | Quarterly Business Review | M365 Support | 24/7/365 Security Monitoring | Threat Intelligence | Active Incident Response | Reliance Back Ups | |
| Essential | √ | √ | √ | + | + | + | + | + | ||
| Professional | √ | √ | √ | √ | √ | + | + | |||
| Ultimate | √ | √ | √ | √ | √ | √ | √ | √ | √ | + |
Tablestake IT Services
At a minimum, every business must have antivirus, patching, back ups and access to digital productivity applications to ensure cybersecurity and on-going business continuity. These services form the tablestakes of our Stability IT Services.
Antivirus
TorchLight’s Antivirus aggregates tens of millions of endpoints over the last 17 years to deliver a low profile, zero friction user experience.
Real time monitoring prevents malware and implements automatic quarantine and remediation with minimal user intervention.
Patching
TorchLight provides a proactive, but thorough patching process for both operating system patches and application patches.
By applying approved patches in user off hours, we create a consistently configured environment that is secure against known vulnerabilities.
Reliance Back Ups
Our disaster recovery rated back ups ensure critical business data is always available for workstations, cloud and on-premise servers.
Reliance Back Ups can provide back up coverage for M365 Email, Sharepoint, Azure and other cloud data.
M365 Licensing and Support
TorchLight simplifies M365 Security, Email, Sharepoint and Azure management by unifying your cloud operations in one pane of glass.
As a Gold Certified Microsoft Partner, we have exclusive access to resources and training.
Why TorchLight?
At TorchLight, our “why” is simple: we exist to serve our customers and protect them from the relentless threat of hackers. This mission drives everything we do, setting us apart in the Secured and Managed IT landscape.
We foster a culture of candor, transparency, service, proactive communication and a growth mindset, all aimed at supporting our clients’ needs. We seek trusted partnerships with organizations that share our values, prioritizing open dialogue and a win/win mindset.
Together, we ensure that IT security goals are not only met but exceeded, safeguarding business continuity every day. Our people are our greatest asset, unified by our mission to secure and serve our customers and frustrate the hackers.
The Way Forward – TorchLight Blog
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Strengthening Your Security Posture with EDR & ITDR
Cyber attackers aren’t just targeting networks anymore—they’re going after identities and endpoints at scale. In fact, over 80% of breaches involve compromised credentials or exploited devices. In this month’s service spotlight, we break down two critical layers of modern cyber defense—Endpoint Detection and Response (EDR) and Identity Threat Detection and Response (ITDR)—and show how they…
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Washington State Expands Sales Tax to IT Services
A new Washington State law—Senate Bill 5814—goes into effect on October 1, 2025, and it will significantly impact customers located in Washington who receive IT, digital, and tech-related services. This change will apply regardless of where the service provider is located, and may affect how your organization is billed by vendors like MSSPs, cloud providers,…
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The Windows 10 to Windows 11 Transition
Another large milestone looms in the Microsoft ecosystem as Windows 10 is (mostly) officially sunsetted on October 14, 2025. Meaning, no new security updates will be produced by Microsoft, unless you purchase an ESU/Extended Security Update license for up to three years that will allow Windows 10 to continue receiving security updates on a regular…