What Others Have To Say

We work hard to make happy customers – read these testimonials from our satisfied partners

Testimonials

I woke up on a cold winter morning to multiple phone calls and texts letting me know that TorchLight was hard at work preventing a breach. The TorchLight team waited outside for 45 minutes starting at 3:30am in 12 degree (Fahrenheit!) weather waiting for someone on our team to arrive so they could get to work. We really appreciate their stick-to-itiveness. Any other IT shop would have turned around and gone back to their warm beds. Not TorchLight.

– Jim, CEO – Spokane Valley

“TorchLight has been more than a vendor to our multi-branch Credit Union, they are more like our partner. Our relationship with TorchLight dates back to 2007 when we were one of their very first clients who worked with them on a security assessment and gap analysis. TorchLight has worked with us ever since to help us achieve success for its employees and members through technology. They continue to strategically align with us to provide a full suite of services and have continued to deliver for almost 20 years.”

– Annettee Babb, CEO, PrimeSource Credit Union

Why TorchLight?

At TorchLight, our “why” is simple: we exist to serve our customers and protect them from the relentless threat of hackers. This mission drives everything we do, setting us apart in the Secured and Managed IT landscape.

We foster a culture of candor, transparency, service, proactive communication and a growth mindset, all aimed at supporting our clients’ needs. We seek trusted partnerships with organizations that share our values, prioritizing open dialogue and a win/win mindset.

Together, we ensure that IT security goals are not only met but exceeded, safeguarding business continuity every day. Our people are our greatest asset, unified by our mission to secure and serve our customers and frustrate the hackers.

The Way Forward – TorchLight Blog

Why Small Businesses Are the New Cyber Targets – And How to Stay Protected

Cybercriminals target the vulnerable, not just the big guys. For small businesses in regulated industries, the risks are real – compliance gaps, lost trust, even financial collapse. At TorchLight, we make enterprise-grade cybersecurity practical and personal, with strategy-led protection built for your business.
Windows Recall: What You Need to Know – And Why It Matters

Microsoft’s upcoming Recall feature for Windows 11 Copilot+ PCs is shaping up to be one of the most talked-about developments in workplace technology this year. Designed to boost productivity by taking periodic snapshots of user activity for easy, searchable recall, the feature promises convenience – but also raises serious privacy and security concerns.
Strengthening Your Security Posture with EDR & ITDR

Cyber attackers aren’t just targeting networks anymore – they’re going after identities and endpoints at scale. In fact, over 80% of breaches involve compromised credentials or exploited devices. In this month’s service spotlight, we break down two critical layers of modern cyber defense – Endpoint Detection and Response (EDR) and Identity Threat Detection and Response…
Washington State Expands Sales Tax to IT Services

A new Washington State law – Senate Bill 5814 – goes into effect on October 1, 2025, and it will significantly impact customers located in Washington who receive IT, digital, and tech-related services. This change will apply regardless of where the service provider is located, and may affect how your organization is billed by vendors…
The Windows 10 to Windows 11 Transition

Another large milestone looms in the Microsoft ecosystem as Windows 10 is (mostly) officially sunsetted on October 14, 2025. Meaning, no new security updates will be produced by Microsoft, unless you purchase an ESU/Extended Security Update license for up to three years that will allow Windows 10 to continue receiving security updates on a regular…
Tech Talk – What is DMARC, DKIM, SPF & Why Do I Want To Know?

DMARC, DKIM and SPF are three separate email authentication protocols that build layers of security around email delivery and integrity. Used in conjunction with each other, they provide a durable layer of protection for inbound emails and brand protection to prevent bad actors from sending emails using your business domain name. These tools provide domain…
Beware of the ClickFix Scam!

TorchLight’s Threat Intelligence team has uncovered a resurgence of a phishing scam called ‘ClickFix,’ initially identified in late 2024 but now widely used by cybercriminals in 2025.
Microsoft Teams Phishing Attacks

TorchLight Security Operations Center continues to hear about Microsoft Teams as the vector to social engineering, phishing and spearphishing attempts by hackers. Given the volume of noise, we thought we’d publish what we know and how to defend against these attacks.
New Mac Vulnerability – Banshee MacOS Stealer

Our security operations center was notified of a new and novel bug that can affect all Macs. Titled “Banshee MacOS Stealer”, this first came on the scene in mid-2024 as a “malware as a service” exploit.
NIST Cybersecurity Framework 2.0 – Considerations for Small to Medium Sized Businesses

The NIST Cybersecurity Framework is a methodology designed to simplify the process of planning, implementing, managing and responding to threats from a holistic point of view in the Information Technology Delivery and Security space. It is specifically designed for organizations that either have no or very little cybersecurity planning, processes or responses to emerging threats.